Introduction
This AML / KYC Policy explains how freshbetonline.com tackles money laundering, fraud and other dodgy activity. It applies to all registered players and forms part of our Terms and Conditions. We operate under Curaçao Gaming Control Board licence OGL/2024/1800/1049 and use a risk-based approach when checking accounts and monitoring transactions.
Why We Carry Out Checks
These checks are in place to make sure funds on the platform come from legitimate sources, to confirm players are who they say they are and to spot unusual betting patterns before they become a problem. It protects both the site and UK players who simply want a fair go.
Identity Verification (KYC)
We may ask for verification at registration, before processing a withdrawal, or if account activity raises a red flag. If documents aren’t provided when requested, we may pause the account, delay withdrawals or close it altogether. These checks are standard practice across regulated gambling markets.
Documents We May Request
You may be asked to provide a valid photo ID (such as a passport or driving licence), proof of address dated within the last three months and confirmation that your payment method belongs to you. In higher-risk cases, we may ask for further information before lifting restrictions.
Anti-Money Laundering Measures
We monitor transactions and betting behaviour on an ongoing basis. If something looks out of the ordinary – for example unusual deposit patterns, third-party payments or activity that doesn’t stack up – we may step in and review the account.
- Ongoing transaction monitoring
- Review of irregular or high-risk betting activity
- Temporary limits on deposits or withdrawals during checks
- Cooperation with relevant authorities where required by law
Where necessary, we may request additional documents or clarification before allowing further play or payouts.
Ongoing Account Monitoring
All accounts are subject to automated and manual reviews. If activity appears suspicious, we may freeze the account, delay transactions or report matters to the appropriate authorities without prior notice. These steps are taken to keep the platform fair and above board.
Prohibited Conduct
Using funds obtained unlawfully, registering multiple accounts to dodge limits, providing false details or attempting to use someone else’s payment method is strictly prohibited. If such activity is confirmed, we reserve the right to terminate the account and withhold funds where legally permitted.
Contact and Compliance
If you have questions about our AML or KYC procedures, you can contact us at [email protected]. Our compliance team may request further information to properly review your query and confirm everything is in order.