Overview
This bit explains how we nick, use and look after your personal details when you’re on freshbetonline.com. By signing up or browsing the site, you accept the way we handle data as described below. We take your privacy proper seriously and chuck in decent safeguards to keep your info under lock and key.
What We Collect
When you open an account or start punting we grab stuff like your full name, date of birth, email, phone, IP, payment card details and a record of your bets and plays. All that lets us run your account smoothly, sort deposits and cash-outs, and keep the site ticking over without aggro.
We also pick up techy info – what device you’re on, browser type, how you move round the site and general usage patterns. Helps us squash bugs, make the platform faster and stop it crashing mid-lump-on.
How We Use Your Data
Your details get used to manage your account, process your deposits and withdrawals, run KYC and AML checks, spot and block fraud, and stay on the right side of the Gambling Commission and other regs. It also helps us tweak the site, fix cock-ups and ping you important account messages.
We only touch your data when there’s a solid legal reason – either because it’s needed to deliver the service we promised, because the law makes us, or because it’s legit for running a gambling platform properly.
Sharing Information
We sometimes pass bits of your info to trusted third parties – payment gateways, verification companies, fraud detection outfits and our tech support crew. If the Gambling Commission, police or courts come knocking we may have to hand stuff over to stay compliant.
Anyone we share with is contractually bound to keep your data secure and only use it for the job we agreed – no funny business.
Security Measures
We run encryption across the board, keep servers locked down tight and limit who can actually see your data. No system’s completely mug-proof against every attack going, but we stack the odds in your favour with proper security controls.
How Long We Keep Data
We hang onto your info only as long as the Gambling Commission, anti-money laundering rules or our own operational needs say we have to. Once it’s not needed any more we securely bin it or strip out anything that can identify you.
Your Rights
Under applicable data protection laws, you may have the right to access your data, request corrections, restrict processing or ask for deletion where appropriate. You can also request a copy of the personal information we hold about you.
If you want to exercise your rights or ask about your data, get in touch with our support team and we’ll point you in the right direction.
Cookies
We use cookies and tracking tech to keep the site working right, store your settings and see how punters use the place. If you’re not keen on being tracked you can tweak or block cookies through your browser settings whenever you like.
Contact Us
If you’ve got questions about this Privacy Policy or how your information is handled, drop us a line at [email protected].